ABOUT OUR STORE
What type of clothing does The Shareef offer?
We offer both stitched and unstitched women’s wear, blending traditional elegance with modern styles.
Can I customize the stitching for my unstitched order?
Yes, we offer customization options. You can share your measurements and style preferences at checkout or via WhatsApp.
What sizes are available in stitched outfits?
Our stitched outfits are available in Small, Medium, Large, and XL. Size charts are provided on each product page.
How long does delivery take?
Local orders are delivered within 3–5 working days. International orders may take 7–12 days depending on the destination.
SHIPPING
Where do you currently ship?
Currently, we only ship in Pakistan.
What is your return or exchange policy?
We accept exchanges within 7 days of delivery for unused and unwashed items. Please read our full return policy for details.
Are there any care instructions for your fabrics?
Yes, each outfit comes with specific care instructions. Generally, we recommend gentle hand washing or dry cleaning for stitched items.
How can I contact customer support?
You can reach us via WhatsApp, Instagram DM, or our contact page. We’re here to help!
CLOTHES IN GENERAL
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours with a photo of the issue. We will arrange a free return and issue a replacement or refund.
Can I return or exchange sale items?
Sale items are typically final sale and non-returnable, unless they are damaged or defective. Please refer to the specific terms on the sale item page.
What if the item I received is not what I ordered?
If the item you received is not what you ordered, please contact us immediately. We will arrange a free return and send you the correct item.
What happens if my returned item is lost in the mail?
We recommend using a trackable shipping service for returns. We are not responsible for returns lost in transit. Please retain the shipping receipt as proof of return.
RETURNS
Can I return an item that has been used or washed?
Unfortunately, we do not accept returns or exchanges for items that have been used, washed, or are no longer in their original condition.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support within 7 days of delivery. You can reach us via WhatsApp, email, or the contact page.
Can I exchange item's purchased?
If you wish to exchange an item for a different product, you must first return the original item as outlined above. Once the return is processed, you may place a new order for the desired product. Shipping costs for exchanges are the responsibility of the customer.
Can I exchange an item for a different size or color?
Yes! Exchanges are allowed for a different size or color, depending on availability. Please check the product details to ensure the option you want is in stock.
